What orders qualify for free shipping?
All orders over $59 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) will qualify for free shipping. International orders will not qualify for free shipping.
How do you handle shipping in a plastic-free way?
We package all of our products with plastic-free, 100% biodegradable shipping materials. From water-activated paper tape, compostable shipping labels, and post-consumer boxes to recycled padded mailers, every part of your FTO package is compostable reusable, or recyclable.
Can I track my package when it's shipped?
Absolutely! As soon as your items are packaged and shipped, you’ll receive a confirmation email with a tracking number. Just keep in mind that, it may take 24 hours for tracking updates to appear online. If you have any questions or concerns about the status of your order, you can always reach out to our email@example.com for help.
How long till my order's delivered?
We can't wait for you to get you your plastic-free goodies! Orders should arrive within 3-10 business days. Sometimes, during peak season or special sales and promotions, the processing and shipping times may vary. Our team works hard to get your order out the door as soon as possible!
What if my tracking update shows "Delivered," but I haven't received my package?
We're so sorry to hear your package may be lost/stolen! Below are some steps to take and things to consider...
- Wait another day – USPS delivery trucks are equipped with a GPS tracking shipping that may accidentally mark a package as being delivered, when it has not yet been. This isn’t completely uncommon. If your package has showed as being delivered, but you have yet to receive it, give it another business day after that update and there’s a good chance it will reach you then.
- Look around – If you don’t see it in front of your door, check your back door, side of the house, under bushes & trees, apartment lobby or mailroom, and with neighbors that may have received it by accident. Packages that aren’t at their usual delivery spot can sometimes show up in unusual places.
- Contact your local USPS – If you’ve waited an extra day for your delivery and searched every logical place it might be but to no avail, now is a good time to reach out to your local post office for more guidance. They will be able to provide more detailed tracking information and confirm with their warehouse and mail carrier as to whether the package was indeed delivered yet.
- Request lost mail search – You can also request a USPS lost mail search for uninsured mail at https://www.usps.com/help/claims.htm to help locate your missing package.
Free the Ocean is not liable for any packages lost by USPS or packages that are marked as delivered but not received by the customer. But if you are experiencing shipping and delivery issues, you can email firstname.lastname@example.org and our Customer Service Team will be here to help as much as we can.
Do you offer International shipping?
Yes! We want to make it easier for you to live sustainably , no matter where you are. For international orders of high value, we recommend purchasing Priority Mail International